Responsible Gambling

Colba is dedicated to fostering a responsible and enjoyable gaming environment for all our players. We understand that for most, online gambling is a form of entertainment, but we also recognise that for a small minority, it can lead to problems. Our policy is built on principles of player protection, transparency, and proactive support. We adhere strictly to the regulations set forth by our licensing authority, implementing tools and resources designed to empower you to manage your play responsibly. Our goal is to ensure that your experience with Colba remains fun, safe, and within your control.

Problem gambling can manifest in various ways, often impacting an individual's financial stability, relationships, and mental well-being. It is important to be aware of the signs, both in yourself and in those around you. Some common indicators include:

• Spending more time or money on gambling than you intended.
• Feeling the need to gamble with increasing amounts of money to achieve the desired excitement.
• Becoming restless or irritable when attempting to cut down or stop gambling.
• Gambling to escape from problems or relieve feelings of anxiety, guilt, or depression.
• Trying to win back lost money by gambling more (chasing losses).
• Lying to family members, friends, or others to conceal the extent of your gambling.
• Jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you recognise any of these signs, we encourage you to seek assistance. Colba provides resources and tools to help.

Maintaining control over your gambling habits is key to ensuring it remains an enjoyable pastime. Here are some practical tips to help you gamble responsibly:

• Gamble for entertainment, not as a source of income: View gambling as a leisure activity, similar to going to the cinema or playing a sport.
• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing and do not exceed that amount.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing your stakes or playing for longer.
• Do not gamble when stressed, upset, or under the influence: Emotional states or intoxicants can impair your judgment.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Take regular breaks: Step away from the screen and do something else for a while.

Colba offers a suite of self-management tools designed to help you control your spending and playing habits. You can set personal limits on your account at any time. These limits include:

• Deposit Limits: Restrict the maximum amount of money you can deposit into your Colba account over a chosen period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: Define the maximum amount of real money you can lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: Control the total amount of money you can stake on bets within a set period (daily, weekly, or monthly). This helps manage your overall betting volume.

You can adjust these limits via your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a cooling-off period, typically 24 hours, to allow for careful consideration.

If you feel you need a short break from gambling, Colba provides options for time-outs and cool-off periods. A time-out allows you to temporarily suspend your account for a defined period, such as 24 hours, 48 hours, 7 days, or 30 days. During this period, you will not be able to log in, deposit, or play any games on Colba. This tool is ideal for taking a short breather without committing to a longer self-exclusion. Your account will automatically reactivate once the time-out period expires.

For players who feel they need a more significant break from gambling, Colba offers self-exclusion. This allows you to voluntarily close your account for an extended period, typically 6 months, 1 year, 2 years, or 5 years. During a self-exclusion, you will be prevented from accessing your account, depositing funds, or participating in any gambling activities on Colba. We will also take reasonable steps to ensure you do not receive any marketing materials during this time. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our customer support team, who will guide you through the process.

Colba is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to confirm the age of our players. During the registration process, we require all customers to confirm they are over 18. We also utilise third-party age verification services to cross-reference provided details. If we suspect that a player is underage, their account will be suspended, and any winnings will be forfeited. We urge parents and guardians to take measures to prevent minors from accessing gambling sites, such as installing internet filtering software and monitoring online activity. Keeping your Colba login details secure and confidential is also crucial.

To help you keep track of your playing time, Colba offers reality checks and session reminders. These tools provide periodic notifications during your gaming sessions. A reality check will pop up on your screen at pre-set intervals (e.g., every 30 minutes or 60 minutes) to inform you of the elapsed time since you started playing, your net winnings or losses during that session, and offer you the option to continue playing or log out. This feature is designed to encourage you to take regular breaks and consider your activity, ensuring you remain aware of how long you have been playing and its financial impact.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. This involves answering a series of questions designed to evaluate your relationship with gambling and identify potential risk factors. While not a clinical diagnosis, a self-assessment can provide valuable insight and indicate whether you might benefit from further support. Colba encourages players to honestly reflect on their gambling behaviour. If your self-assessment suggests that gambling is becoming problematic, we strongly recommend utilising the responsible gambling tools available on our site or seeking professional help. Remember, recognising a potential issue is the first step towards addressing it, and Colba is here to support you in that process.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)