Responsible Gambling

Colba is dedicated to providing a responsible and enjoyable online gaming experience for all our players. We understand that for most, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can cease to be fun and may lead to problems. Our policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and promote responsible gaming practices.

We are fully committed to upholding the highest standards of player protection, as mandated by our licensing authority. This commitment is integrated into every aspect of our operations, from game design to customer support. Colba actively promotes a culture of responsible gaming, providing tools and resources to help our players maintain control over their gambling activities.

Identifying problem gambling early is crucial. While gambling should always be seen as a form of entertainment, certain behaviours can indicate that it is becoming an issue. It is important to be aware of these signs, both in yourself and in others.

• Spending more money and time on gambling than you can afford.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty stopping or controlling your gambling.
• Gambling affecting your relationships, work, or studies.
• Chasing losses, trying to win back money you have lost.
• Feeling anxious, guilty, or depressed because of gambling.
• Borrowing money or selling possessions to gamble.

If you or someone you know exhibits any of these signs, we encourage you to seek help. Colba provides various tools and resources to assist you.

To ensure gambling remains a positive and entertaining activity, it is important to play responsibly. Here are some guidelines to help you maintain control:

• Gamble for entertainment, not as a way to make money. View any winnings as a bonus, not an income source.
• Set a budget and stick to it. Only gamble with money you can afford to lose, never with funds allocated for essential expenses.
• Set time limits for your gambling sessions. Avoid prolonged periods of play without breaks.
• Never chase your losses. Accept that losing is part of gambling and do not try to win back what you have lost.
• Balance gambling with other activities. Ensure gambling does not become your sole form of entertainment.
• Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs. These states can impair your judgment.

Colba offers several features to help you manage your play effectively.

Colba provides robust tools to help you manage your spending and ensure you gamble within your means. You can set personal limits on your account at any time. These limits are designed to give you control over your gambling budget.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Colba account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are prepared to lose within a specific timeframe (daily, weekly, or monthly). If your net losses exceed this amount, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: You can set a maximum total amount you are willing to wager over a specified period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

You can adjust these limits through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will involve a cooling-off period before becoming active, allowing you time to reconsider your decision.

If you feel you need a short break from gambling, Colba offers time-out options. A time-out allows you to temporarily restrict access to your account for a defined period, typically ranging from 24 hours to several weeks.

During a time-out period, you will not be able to log in, deposit funds, or place any wagers. This feature is designed to give you a brief respite and help you regain perspective without committing to a longer self-exclusion. Once the time-out period expires, your account will automatically be reactivated.

For those who feel they need a more significant break from gambling, Colba offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account for a longer, predetermined period, typically from six months up to five years, or even permanently.

During a self-exclusion period:

• You will be prevented from accessing your Colba account.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional communications.

Please note that self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has elapsed. To initiate a self-exclusion, please contact our customer support team. We will guide you through the process and ensure your request is handled promptly and confidentially, in line with GDPR requirements.

Colba is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

During the registration process, all players are required to confirm they are over 18 years old. We also conduct electronic age verification checks. If we are unable to verify a player's age, we will suspend their account and request further documentation. Accounts found to belong to minors will be immediately closed, and any winnings forfeited.

Parents and guardians can also take steps to protect minors by:

• Installing filtering software to block access to gambling websites.
• Keeping account details and passwords confidential.
• Educating children about the risks associated with underage gambling.

To help you monitor your gambling activity and take regular breaks, Colba provides reality checks and session reminders. These features are designed to prompt you at regular intervals during your play.

A reality check is a pop-up notification that appears on your screen after a pre-set period of continuous play. This notification will inform you of the duration of your current session and may also display your net winnings or losses during that time. It provides an opportunity to pause, reflect on your activity, and decide whether to continue playing or take a break.

You can set the frequency of these reality checks in your account settings. We encourage all players to utilise this feature to maintain awareness and control over their gaming sessions.

Understanding your own gambling habits is a key step towards responsible gaming. Colba encourages you to regularly assess your relationship with gambling. We provide a self-assessment questionnaire to help you evaluate whether your gambling behaviour is healthy and under control.

This questionnaire consists of a series of questions designed to highlight potential areas of concern. Your responses are completely confidential and are not stored by Colba. The self-assessment is a tool for personal reflection and can help you determine if you should consider utilising our responsible gaming tools, such as setting limits, taking a time-out, or self-excluding.

If the results of the self-assessment indicate that you might be experiencing difficulties, we strongly recommend reaching out for professional help. Remember, seeking support is a sign of strength, and resources are available to assist you.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)